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Report Faulty Streetlights Online

20 March 2008

Customers can assist us in keeping streetlights in top working order by reporting faults directly to CitiPower or Powercor. You can report the exact address of damaged or faulty streetlights by entering the details into a Powercor Online Streetlight Report, or if you live in the CitiPower network area, by filling out on CitiPower Online Streetlight Report.

Customers can also report faulty or damaged streetlights using our 24 hour Service Faults and Difficulties telephone lines - 13 24 12 for Powercor customers or 13 12 80 for CitiPower customers.

If you are unsure which network you live in, enter your postcode into our Postcode Network Locator.

As part of our Guaranteed Service Level scheme, you will receive $40 if you are the first person to report a faulty streetlight which is maintained by CitiPower or Powercor, and that streetlight is not repaired within two business days of us being notified, and you are the occupier of the immediately neighbouring residence or business. We are confident in our ability to deliver this standard of service, and as such, the above amount is four times the prescribed amount set forth by the Essential Services Commission for this Guaranteed Service Level.