Customer Self Service

The delivery of excellent customer service is a core part of our business vision. We understand that involves listening, responding and offering practical tools that help customers understand and manage their power supply.

This page offers a range of tools for you to do a number of things.

You can navigate to find online forms and downloads for general customer activities to the left, or use the Customer Self Service button on the right or the related links below, to access more secure customer self services related to your premises.

You will need to enter your National Meter Identifier Number (NMI) when you register to use a self service application for the first time. The easiest way to do this is to have a copy of a recent electricity bill with you when you register, as your NMI is on your bill. If you want to enter more than one address, you'll need a bill for each address. NMI details are not required to register for REConnect.