Customer Charter

CitiPower and Powercor are committed to providing information that explains your legal rights and obligations under Victoria's Electricity Distribution Code in simple terms.

Our Customer Charter has been developed through extensive consultation with customers and other stakeholders, and explains in simple terms your rights, entitlements and obligations as an electricity distribution customer in Victoria. 

You can access the Customer Charter and Victoria's Electricity Distribution Code below, or contact us to request hard copies or large print versions of these documents.